Returns
If you are not satisfied with your purchase, please complete the following steps:
- Contact customer service:
Call: 800-349-9130
-- OR --
- We will provide a printable return label with instructions on where your return should be shipped and the amount you will be refunded.
Refunds will include duties and taxes originally paid. Refunds take 7-10 business days from the receipt of the item(s) at the Canadian processing facility. L.L.Bean charges a flat rate of CAD 15.00 for returns shipping. That charge will be deducted from your refund amount.
Return Policy
If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
Please include your proof of purchase in your package of returned item(s) with the products you wish to return.