Need Some Help?

Call or email one of our friendly employees and they’ll be happy to assist you in any way. 7 a.m to 11 p.m. (ET), 7 days a week, 365 days a year.

Frequently Asked Questions

How will I know how much my order will cost?

Just add items to your shopping bag and click continue to check out. Your order total is displayed in checkout and itemizes any government-administered taxes that apply to your order, as well as shipping expense where applicable.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.

What payment options do you support?

Currently, our checkout supports Visa, MasterCard, PayPal and American Express with additional payment options coming soon.

When am I billed?

Your credit card will be billed at the time your items ship.

What are my shipping options?

This 'shipping information' is a summary of delivery promises for our orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination and the shipping methods available for the items in your shopping bag.

How much does shipping cost?

Orders over C$ 75 qualify for free standard shipping. Orders below C$ 75 have a flat rate of C$ 15 for shipping. Express shipping is calculated based on a number of factors including the number of items you are purchasing, the weight of the items, and the destination. Shipping will be calculated and guaranteed during checkout based on the items you are purchasing and your shipping destination.

How can I track my order?

You can track the progress of your L.L. Bean package(s) here.

What is your return policy ?

If for any reason you are not 100% satisfied with your purchase, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. Please contact us at internationalweb@llbean.com or 800-349-9130 available 7 a.m to 11 p.m. (ET), 7 days a week, 365 days a year, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at internationalweb@llbean.com or call us at 800-349-9130 7 a.m to 11 p.m. (ET), 7 days a week, 365 days a year. L.L.Bean will gladly assist you with any questions relating to your order.

Can my order be monogrammed?

Unfortunately, we do not currently support the service of monogramming for orders on llbean.ca. We are working on this service and plan to launch it very shortly!

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "Borderfree 4740".

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale or redemption of L.L.Bean gift cards at this time.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into Canada, we will notify you during the checkout process.

Can my order be delivered internationally?

Yes. If you would like to ship to a destination outside of Canada, you may ship to over 200 countries and territories through global.llbean.com. International shoppers now get the benefit of seeing product prices in local currencies, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit global.llbean.com.

What is Borderfree?

Borderfree is a reliable global ecommerce solution that allows us to present our Canadian shoppers with L.L.Bean product prices in Canadian dollars, inclusive of all administrative fees.