1. Home
  2. Customer Service
  3. FAQ

Frequently Asked Questions

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, L.L.Bean is pleased to provide a dependable international shopping experience for customers in over 200 countries and territories through global.llbean.com. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit global.llbean.com.

What is Borderfree?

Borderfree is a reliable global ecommerce solution that allows us to present our international shoppers with L.L.Bean product prices in the currency of their choice, reasonable international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How will I know how much my order will cost?

Just add items to your shopping bag and click continue to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal and American Express with additional payment options coming soon.

What are my shipping options?

This 'shipping information' is a summary of delivery promises for our orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination and the shipping methods available for the items in your shopping bag.

How much does shipping cost?

Shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination. Shipping will be calculated and guaranteed during the Borderfree checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree at the time your items leave the United States.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout (www.llbean.com), as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my order?

You can track the progress of your L.L. Bean package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "BF L.L.Bean" where “BF” denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at internationalweb@llbean.com or 800-349-9130 7 a.m to 11 p.m. (ET), 7 days a week, 365 days a year. L.L.Bean will gladly assist you with any questions relating to your order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of L.L.Bean gift cards to international customers or the redemption of L.L.Bean gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not 100% satisfied with your purchase, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. Please contact us at internationalweb@llbean.com or 800-349-9130 available 7 a.m to 11 p.m. (ET), 7 days a week, 365 days a year, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency as your original order.